Scope of this policy
This Privacy Policy explains how Xplore Solar, LLC ("Xplore Solar," "we," "us" or "our") collects, uses, discloses and protects information when you visit www.xplore.solar, use an Xplore-branded form or scheduling experience, request information, communicate with us or otherwise interact with our services.
This policy applies to Xplore Solar's website and associated Xplore Solar lead, qualification and appointment experiences. A third-party solar provider, installer, utility, financing provider or other company may provide its own privacy notice when you interact with it directly.
Information we collect
We collect information that you provide, information generated through your use of our services and information received from service providers or marketing partners.
- Contact information, such as your name, email address, telephone number and preferred contact time.
- Property and qualification information, such as a home address, ZIP code, homeownership status, utility provider, electricity usage or bill range, roof details and solar goals.
- Appointment and communication information, including requests, selections, call or message history and information you choose to share with our team.
- Technical information, such as IP address, browser, device type, referring page, pages viewed, approximate location and interactions with website features.
- Campaign and source information, including advertising identifiers and UTM parameters used to understand how a visitor reached us.
- Information provided by service providers, installation partners, lead-generation partners or other sources where permitted by law.
How we use information
- Respond to requests and provide solar education, qualification assistance and appointment scheduling.
- Evaluate whether a home and location may fit currently available solar programs or provider requirements.
- Connect a homeowner with relevant solar providers, installers or service partners when appropriate.
- Operate, secure, troubleshoot and improve our website, forms, tools and customer experience.
- Send requested information, appointment reminders, service communications and permitted marketing communications.
- Measure advertising and website performance and understand which content is useful.
- Prevent fraud, misuse, security incidents and violations of our terms.
- Comply with legal obligations and protect the rights, safety and property of Xplore Solar, consumers and others.
Calls, texts and email
When you provide a telephone number and submit a form containing communication consent language, you authorize Xplore Solar and service providers acting on its behalf to contact you about your request by telephone call or text message, including through automated technology where permitted. Message frequency varies. Message and data rates may apply. Consent to marketing communications is not a condition of purchasing goods or services.
You may opt out of marketing texts by replying STOP. You may request help by replying HELP. You may unsubscribe from marketing email using the unsubscribe link in the message. We may still send non-marketing communications needed to respond to an active request, administer an appointment or provide legally required information.
Mobile opt-in information and consent will not be sold or shared with third parties for their own unrelated marketing. We may provide it to vendors that help us deliver communications and to participating providers or partners involved in the solar request you submitted.
How we disclose information
We may disclose personal information for the purposes described in this policy to:
- Solar providers, installers, financing providers and other project participants that may evaluate, quote, design, install, service or support an available solar option.
- Technology, hosting, customer-relationship management, communications, scheduling, analytics, advertising, security and professional-service vendors working for us.
- Government agencies, courts, regulators or other parties when disclosure is required by law or reasonably necessary to protect rights, safety or security.
- A buyer, successor or other party involved in a merger, financing, reorganization, sale of assets or similar business transaction.
- Other parties at your direction or with your consent.
Cookies, analytics and advertising
We and our service providers may use cookies, pixels, tags, local storage and similar technologies to operate the website, remember preferences, measure traffic, understand advertising performance and improve the customer journey. These technologies may collect device, browser, page-view, referral and interaction information.
We do not sell personal information for money. Certain analytics or advertising activities may be considered targeted advertising, a sale or sharing under some state privacy laws. Where applicable, you may request to opt out using the contact methods described below or any privacy control made available on the website. Browser settings may also allow you to limit cookies, although some features may not work as intended.
Website tools and third-party services
Our services may use third-party technology, including website hosting, customer-relationship management and scheduling platforms, communication providers, YouTube video embeds and Google services. When you use the Xplore Roof Score, the address you enter is transmitted to Google services to locate the property and obtain available roof and sunlight data. Google and other third parties process information under their own terms and privacy policies.
Links to third-party websites are provided for convenience. Xplore Solar is not responsible for the privacy practices or content of a third-party service that it does not control.
Data retention and security
We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business and legal records, resolve disputes, enforce agreements and satisfy applicable requirements. Retention periods vary depending on the information and purpose.
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No internet transmission, storage system or security practice can guarantee absolute security.
Your privacy choices and rights
Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of or deletion of certain personal information; receive a portable copy; opt out of targeted advertising, sale or certain profiling; and appeal a decision regarding a privacy request. You may also withdraw communication consent or change marketing preferences at any time.
We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification of authority. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Children's privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it.
Changes and contact
We may update this Privacy Policy to reflect changes in our services, practices or legal obligations. The effective date at the top of the policy shows when the current version took effect. Material changes may be communicated through the website or other appropriate means.
To ask a privacy question, exercise an applicable privacy right or raise a concern, contact Xplore Solar using the contact information displayed on the website or respond to a recent communication from our team. Please include enough information for us to understand and verify your request.